Opportunity Information: Apply for DOS NBO PCO FY22 002
The Community Led Monitoring - Routine Data Collection and Provider Feedback opportunity is a PEPFAR Kenya grant from the U.S. Department of State (U.S. Mission to Kenya) that funds local civil society organizations to regularly gather and report what patients and health care providers are experiencing at PEPFAR-supported HIV service delivery sites. The basic idea is to strengthen HIV program quality by bringing structured, routine community and provider feedback into day-to-day decision making, so problems in access, client experience, and service quality are identified early and addressed using real evidence from the people receiving and delivering care.
This solicitation focuses on the second part of a broader Community Led Monitoring (CLM) approach that has three connected components. Component 1 establishes a CLM coordination mechanism made up of major stakeholders such as civil society organizations, Government of Kenya entities, NASCOP, coordinating and technical teams, other partners (including faith-based organizations and private sector), and PEPFAR Kenya. This group is expected to meet monthly and look at the feedback gathered through CLM alongside other routine oversight and performance information (examples mentioned include data quality and service quality assessments, MER results, SIMS findings, and similar sources). The purpose of these reviews is to get a clearer picture of what is helping or blocking people from accessing services and staying in care, based specifically on client-level realities in facilities and communities.
Component 2, which is the centerpiece of this funding opportunity, supports routine collection of patient and provider feedback. Under this component, PEPFAR Kenya plans to award grants to local CSOs that will carry out structured data collection at the facility level in PEPFAR sites. These CSOs would administer survey questions and conduct observations tied to programmatic themes set by the CLM coordination mechanism, meaning the topics are not random but aligned to priority quality and access issues identified by stakeholders. The information collected is intended to reflect both patient experience and clinical staff experience, capturing what is happening on the ground from two perspectives that often see different parts of the same system. The results are then entered into an anonymized data platform designed for internal program decisions and also for public visibility, reinforcing transparency and accountability while protecting individual identities.
Component 3 supports creation of a sustainable, web-based data platform that can aggregate and visualize CLM feedback together with other relevant sources such as customer satisfaction surveys and SIMS. The goal is near real-time visibility into service quality at supported sites, allowing users to spot trends, compare across locations, and track whether corrective actions are actually improving experience and quality. A key requirement is that the data framework aligns with standards recognized by both the Kenya National Bureau of Statistics and the U.S. Government, so that citizen-generated data is treated as credible, high-quality information and can interoperate with other national and partner datasets. This component also includes capacity building for CSOs so they can meet quality guidelines in how they collect, manage, and report community-generated data.
In terms of objectives and geographic focus, PEPFAR Kenya is directing this second phase of routine feedback collection to specific counties and to sites in three broad program contexts: evolved, scale-up, and reboot counties (categories that generally reflect differences in epidemic status and program intensity needs). The counties named for this phase are Mombasa, Turkana, Samburu, Nakuru, and Narok. By concentrating resources in these areas, PEPFAR is aiming to generate consistent site-level insights that can drive targeted quality improvement and help remove barriers to HIV services where needs are prioritized.
Administratively, the opportunity is listed as an earmark grant (Funding Opportunity Number DOS NBO PCO FY22 002) under CFDA 19.029. The award ceiling is $400,000, with an anticipated total of about 10 awards, and eligibility is broadly indicated as "Others" with additional eligibility details referenced in the full announcement. The notice was created November 3, 2021, with an original closing date of December 3, 2021. Overall, the grant is designed to formalize a steady feedback loop: collect routine, structured patient and provider experience data at PEPFAR sites; review it with stakeholders alongside other performance evidence; and use it to guide timely, practical improvements in service quality and access.Apply for DOS NBO PCO FY22 002
- The Department of State, U.S. Mission to Kenya in the health sector is offering a public funding opportunity titled "Community Led Monitoring-Routine Data Collection and Provider feedback" and is now available to receive applicants.
- Interested and eligible applicants and submit their applications by referencing the CFDA number(s): 19.029.
- This funding opportunity was created on Nov 03, 2021.
- Applicants must submit their applications by Dec 03, 2021. (Agency may still review applications by suitable applicants for the remaining/unused allocated funding in 2026.)
- Each selected applicant is eligible to receive up to $400,000.00 in funding.
- The number of recipients for this funding is limited to 10 candidate(s).
- Eligible applicants include: Others (see text field entitled Additional Information on Eligibility for clarification).
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Frequently Asked Questions (FAQs)
What is the "Community Led Monitoring - Routine Data Collection and Provider Feedback" opportunity?
It is a PEPFAR Kenya grant from the U.S. Department of State (U.S. Mission to Kenya) that funds local civil society organizations (CSOs) to routinely gather and report what patients and health care providers are experiencing at PEPFAR-supported HIV service delivery sites.
What is the main purpose of this grant?
The grant is intended to strengthen HIV program quality by bringing structured, routine community and provider feedback into day-to-day decision making. The aim is to identify problems in access, client experience, and service quality early and address them using evidence directly from people receiving and delivering care.
How does this opportunity fit into the broader Community Led Monitoring (CLM) approach?
This solicitation focuses on Component 2 of a broader CLM approach that has three connected components: (1) a coordination mechanism for stakeholders to review CLM feedback alongside other performance information, (2) routine collection of patient and provider feedback at facility level (the centerpiece of this funding opportunity), and (3) a sustainable web-based data platform to aggregate and visualize CLM feedback together with other sources.
Which CLM component is the centerpiece of this funding opportunity?
Component 2 is the centerpiece of this funding opportunity. It supports routine collection of patient and provider feedback at PEPFAR-supported sites through grants to local CSOs.
What kinds of activities would funded CSOs carry out under Component 2?
Funded CSOs would conduct structured data collection at the facility level in PEPFAR sites. This includes administering survey questions and conducting observations tied to programmatic themes set by the CLM coordination mechanism.
Who provides the feedback that will be collected?
The feedback is intended to reflect both patient experience and clinical staff (provider) experience, capturing what is happening on the ground from two perspectives.
Are the data collection topics chosen by the CSOs?
No. The solicitation indicates that survey questions and observations are tied to programmatic themes set by the CLM coordination mechanism, meaning the topics are aligned to priority quality and access issues identified by stakeholders.
What is the CLM coordination mechanism (Component 1)?
Component 1 establishes a CLM coordination mechanism made up of major stakeholders such as civil society organizations, Government of Kenya entities, NASCOP, coordinating and technical teams, other partners (including faith-based organizations and the private sector), and PEPFAR Kenya.
How often is the CLM coordination mechanism expected to meet?
The coordination mechanism is expected to meet monthly.
What information will stakeholders review during the monthly coordination meetings?
Stakeholders are expected to review the feedback gathered through CLM alongside other routine oversight and performance information. Examples mentioned include data quality and service quality assessments, MER results, SIMS findings, and similar sources.
What is the intended outcome of reviewing CLM feedback alongside other performance evidence?
The goal is to get a clearer picture of what is helping or blocking people from accessing services and staying in care, based on client-level realities in facilities and communities, and to guide timely improvements.
How will the collected feedback data be stored and used?
The results are entered into an anonymized data platform designed to support internal program decisions and also provide public visibility. This is intended to reinforce transparency and accountability while protecting individual identities.
Is the data platform part of this specific solicitation?
The broader CLM approach includes Component 3, which supports creation of a sustainable, web-based data platform. This solicitation, however, is described as focusing on Component 2 (routine feedback collection), while Component 3 is presented as a connected part of the broader approach.
What is Component 3 supposed to do?
Component 3 supports a sustainable, web-based platform that can aggregate and visualize CLM feedback together with other relevant sources such as customer satisfaction surveys and SIMS, with the goal of near real-time visibility into service quality at supported sites.
Why is near real-time visibility emphasized?
Near real-time visibility is intended to help users spot trends, compare across locations, and track whether corrective actions are actually improving experience and quality at supported sites.
Are there standards the data framework must align with?
Yes. A key requirement described is that the data framework aligns with standards recognized by both the Kenya National Bureau of Statistics and the U.S. Government, so citizen-generated data is treated as credible, high-quality information and can interoperate with other datasets.
Does the broader CLM approach include capacity building for CSOs?
Yes. Component 3 includes capacity building for CSOs so they can meet quality guidelines in how they collect, manage, and report community-generated data.
Where will this phase of routine feedback collection take place?
PEPFAR Kenya is directing this second phase of routine feedback collection to specific counties: Mombasa, Turkana, Samburu, Nakuru, and Narok.
What types of program contexts are included in the geographic focus?
The solicitation describes three broad program contexts for targeted sites: evolved, scale-up, and reboot counties (categories reflecting differences in epidemic status and program intensity needs).
What is the Funding Opportunity Number (FON) for this grant?
The Funding Opportunity Number is DOS NBO PCO FY22 002.
What CFDA number is associated with this opportunity?
The opportunity is listed under CFDA 19.029.
What type of grant is this described as?
It is listed as an earmark grant.
What is the maximum award amount (award ceiling)?
The award ceiling is $400,000.
How many awards are anticipated?
The anticipated total is about 10 awards.
Who is eligible to apply based on the information provided?
Eligibility is broadly indicated as "Others," with additional eligibility details referenced in the full announcement. The description also states that PEPFAR Kenya plans to award grants to local CSOs to carry out the work.
When was the notice created and when did it close?
The notice was created on November 3, 2021, with an original closing date of December 3, 2021.
What is the overall workflow this grant is designed to support?
The grant is designed to formalize a steady feedback loop: routinely collect structured patient and provider experience data at PEPFAR sites, review it with stakeholders alongside other performance evidence, and use it to guide timely, practical improvements in service quality and access.
How does the opportunity address privacy and confidentiality?
The information provided states that results are entered into an anonymized data platform, with the intent to protect individual identities while still supporting internal decision-making and public visibility.
Why is public visibility of results included?
Public visibility is presented as a way to reinforce transparency and accountability, while still protecting identities through anonymization.
What kinds of issues is CLM intended to identify early?
The described focus is on problems in access to HIV services, client experience, and service quality, using structured routine feedback from patients and providers.
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